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Post by ambersparkle on Nov 13, 2021 9:32:41 GMT
Everything has gone mad now, Iris, nothing is simple anymore. x
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Post by brightspark on Nov 13, 2021 17:49:49 GMT
I agree with you Tina, why can't people just do their job!
We seem to be having to try and track down the cause of problems too often. A parcel was due to arrive a couple of days ago, and I told my neighbour who normally takes them in for us, and we also have a notice on all three of the doors (us and two neighbouring properties) which asks to go to the others if unable to get an answer. On this occasion, they took it back to the Post Office, leaving a card and to get it re-delivered, go online. We did this, filled in all the relevant information, and at the bottom of the page, click on 'Continue' - guess what, it comes back to the same page - there is no continuation. Big sigh ...
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Post by brightspark on Nov 25, 2021 10:51:50 GMT
Yesterday, as I mentioned we had a Sainsburys shopping delivery. Two things that we ordered were looking rather sad - some parsnips and spring onions. One of the parsnips was too long for the bag it was in, and had pushed through making a hole in the bag, so everything was drying out. The spring onions had mostly wrinkled leaves on them. When I inspected them, both of these packets had yesterday's date on them.
When the delivery person arrives at our door with a stack of their crates and we have to empty them into our own bags, OH does that fairly rapidly, and as each bag is filled, I take it into the kitchen to sort. By the time I had found these two items, the driver had already gone.
So, I wrote a quick email to Sainsburys - email was returned with the excuse "our inbox is full - try later". Tried later, same response. Looked online for contact details for Sainsburys. Tried several different emails, and then I saw a list of "These email addresses are no longer used". Great. Seems like it is made harder for anyone to contact them - or they do not want to deal with complaints.
Then as a last resort, I looked up the CEO, Simon Roberts, as this is clearly a very difficult situation when customers cannot reach anyone to discuss this. He obviously doesn't want to be receiving complaints, as it advises that, should you want to contact someone, another guy's email address is given - and it transpires that the second guy is Mike Coupe who retired 18 months ago!
As from now, it may take a long while, but we are going to obviously check every single item, which may delay the driver, but, if that is what it takes, then that is what we have to do. I really don't see why we should have to receive old food, that should have been checked beforehand by the person who picked my order.
Sorry, rant over.
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Post by paperman on Nov 25, 2021 11:49:51 GMT
Val that exactly sums up why we always buy our own fresh vegetables and food in store. Masked up and treble jabbed with care we have so far been OK. I buy a lot of other stuff on-line but we have never touched doing that for fresh food. The closest we came to it in lockdown was to phone our local store and they put the stuff together and delivered it to us......we know where the guy lives!!!
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Post by brightspark on Nov 27, 2021 0:04:16 GMT
Very unusual, I know ... BUT I had a reply from the CEO's spokesperson, who has said that we are to receive a £20 voucher as a gesture of goodwill. Sometimes it works to complain, sometimes not. :-)
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Post by ambersparkle on Nov 29, 2021 9:08:32 GMT
How very annoying Val, and that is putting it mildly. That is why now Restrictions have eased off, I ask my Boys to get my Order. Sometimes that does not work so well either, as second Son, will add things he thinks I might want. and do not, for which he gets an Earful, but it never deters him!
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